Frequently Asked Questions



What is DollarTypingService?

DollarTypingService is a service that performs typing and data entry services for people, who needs only the raw text from the paper or scanned documents for post processing. These text can be altered, edited and used in part or full by the client in their projects.

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What can DollarTypingService do for me?

DollarTypingService can help you convert all kinds of paper documents into electronic form by typing them into industry standard MS Word or Ms Excel files. We can also make PDF versions of your documents.

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What are paper documents?

Paper documents include handwritten notes, photocopies, book excerpts, newspaper cuttings, bills, invoices, class notes, graphs, printouts, charts, magazine articles, pamphlets, manuscripts, reports etc.

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How does DollarTypingService work (how can I use DollarTypingService)?

Its simple.

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What are your business hours?

Regular business hours are Monday through Friday from 9:00 a.m. to 10:00 p.m. (GMT+5.30). Urgent assignments - 24 hours including Saturdays and Sundays.

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What does business days means?

General working days of DollarTypingService are 5 days a week, Monday to Friday. Saturday and Sunday is holiday. So, by business days we refer to these 5 days, Monday to Friday in a week.

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How do we work together?

Email, fax (Toll Free), post and courier.

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Do you transcribe off Audio files?

No. At present we have not yet started this service.

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What languages do you offer?

We offer our services for English language only.

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How do I send you work I live so far away?

You can send your manuscript to us in three ways as below:

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How do you charge for your service?

Pricing system:

LOW-COST Category (Fixed price per page - please see eligibility parameters.)

PROFESSIONAL Category (Flexible price per page).

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What is ‘Fixed Price’ (Low-Cost)?

'Fixed price’ means this rate doesn’t vary depending on any parameter of the projects. If the source manuscript or copy is not meeting the conditions laid down for ‘low-cost typing service’ we simply provide you proper quote for ‘professional typing service’. Low-Cost Category service has some strict eligibility parameters.

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Do you give discounts?

Yes. We give various attractive Discounts and Cash-Back offers. Check out our Discounts and Cash-Back offers.

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Is there any provision for Urgent service?

No. We don’t have any possibility of offering Urgent services under this fixed price scheme. However, if you express interest for Urgent services, you would be automatically referred to our mother Unit grafixsolutions.biz for quote.

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What is your turn around time?

Turnaround time greatly depends on the quality of the manuscript or the source document and of course the workload at any given time. However, we are committed to provide the lowest turnaround time for each and every project.

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Under what circumstance will there be a delay in delivery by DollarTypingService?

Generally we have a reputation of delivering projects before the Delivery dates. However, delivery dates may not be adhered to by DollarTypingService if fresh clarifications are issued or required from you on any subject. Apart from this, there would be delay in cases of natural disasters which are out of control of general public, like earthquake, flood, power breakdown etc.

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What if I find errors in my work?

If typos or errors are made by us, they will be amended free of charge provided the work is returned to us within 48 hours of the client receiving it. If you wish to make extra amendments or if errors are made due to the client’s incomplete instructions, extra charges will be applicable which will depend of amount of effort to be put in. Any amendments and additions to be made can be faxed.

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Do you keep your work confidential?

Yes! Working with academicians for over 10 years, we know the importance of privacy and confidentiality and have no problems signing a Confidentiality Agreement if it is requested.

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How can I ensure nobody else opens my emailed document?

Generally we maintain complete privacy for each and every job. However, if your work is of a confidential nature, we can protect it with a password only known to you and therefore you will be the only recipient who can open it.

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How will my work be delivered?

Most work can be suitably emailed back. But it can be faxed, posted or couriered on payment as per actual. A copy can be put on CD as well.

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How long do you keep my files on your computer or source documents?

For completed files a minimum of six months. It may be archived on clients request after six months. Archived files are transferred to a storage disk. However, we don’t take any guarantee of the quality of the file after six months.

Uncompleted projects are kept for maximum of 3 months. At the end of 3 months client has pay the required payment and get the partly completed file delivered or kept with us for future completion. When the project re-opens it will freshly priced for the completion leftover part.

Source paper documents, which are being sent by clients for typing must be claimed within 90 days from the completion of the project. After 90days we are not having any legal liability for returning such documents.

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How is payment made and how often?

We accept all major Credit Cards through PayPal. Payment also can be made through Wire Transfer and Cheques. Generally payment is asked twice, one as advance, before commencing the work and second at the time of delivery. However, for retainership projects mutual agreements are done.

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What are DollarTypingService dispute and refund policies?

DollarTypingService will make every effort to resolve disputes. In case the dispute cannot be resolved and it is determined that DollarTypingService needs to refund the customer, DollarTypingService will do so within 15 days of the decision. All refunds will be via checks.

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